Professional Scrum with User Experience
Professional Scrum with User Experience (PSU) is a two-day course for Scrum practitioners and UX professionals who want to integrate UX, discovery, research, and experimentation into Scrum. Learn how one cross-functional Scrum Team can connect more closely with users, balance discovery and delivery, and improve product outcomes.
Professional Scrum with User Experience (PSU) is a two-day, hands-on course for Scrum practitioners and UX professionals who want to bring product discovery, user research, design, and delivery together inside one cross-functional Scrum Team.
UX work is often treated as something that happens before development or outside the Sprint. PSU explores a different approach: integrating UX practices into Scrum so the team can learn about users, test assumptions, and still create a Done Increment every Sprint.
During the course, you will learn how to frame work as problems to solve, include UX work in the Product Backlog, connect customer insight with Scrum events and decisions, and balance discovery with delivery. You will also work with hypotheses, experiments, feedback, and measures to move the conversation from outputs toward outcomes and impact.
The class uses an ongoing case study, practical exercises, and team discussion. You will experience how Product Owners, Scrum Masters, Developers, and UX specialists can collaborate without creating separate tracks or handing work from one discipline to another.
PSU is particularly useful for people who already understand Scrum and want to improve how their team learns from users and makes product decisions. It is also valuable for UX professionals who want to work more effectively within Scrum.
The course includes access to the Scrum.org Professional Scrum with User Experience I (PSU I) assessment and gives you practical techniques for integrating UX with Professional Scrum while keeping value, learning, and customer outcomes at the center.
Overview
Who it's for
PSU is designed for people who already have a fundamental understanding of Scrum and want to integrate UX, research, discovery, and learning more effectively into product development.
- Product Owners who want stronger product discovery and customer feedback practices
- Scrum Masters supporting cross-functional collaboration and continuous learning
- Developers and engineers working closely with users, designers, and researchers
- UX designers and UX researchers working in or with Scrum Teams
- Product managers and other product professionals interested in combining Lean UX and Professional Scrum
Learning outcomes
- Integrate modern UX practices into Professional Scrum without creating a separate process around the Scrum Team.
- Frame product work as problems to solve and use customer insight to guide product decisions.
- Make UX, research, discovery, and learning visible and manageable through the Product Backlog.
- Balance discovery and delivery within a cross-functional Scrum Team while continuing to create a Done Increment every Sprint.
- Use hypotheses, experiments, feedback, and measures to focus on outcomes and impacts rather than outputs.
Programme
Good to know
Prerequisites
A fundamental understanding of Scrum and some experience using it are strongly recommended. Reading the Scrum Guide before the course is also recommended.
What's included in the course
- Course materials
- Up to 2 attempts at the PSU I assessment
- 2 hours of 1:1 free coaching after the training
- 14 PMI PDU credits
- Post-course support by email
Practical information
For online classes, we use Zoom for the live sessions and Miro for exercises, collaboration, and group work. For onsite classes, the exact location and practical details will be shared by email before the course. Please wait until the course is confirmed before making any travel or accommodation arrangements.
Trainer
Franco is an experienced trainer, ICF accredited coach, and consultant with more than 20 years of experience in product development, software development, Agile ways of working, and modern product practices.
Policies and conditions
Cancellation and refund
Refunds are available on request up to 20 days before the course, with the right to deduct any incurred fees or costs. After that, refunds or transfers to another course date are not possible; however, you may nominate another person to attend in your place, provided you notify us by email before the course starts. If the class is cancelled by us, you will receive a full refund, but no compensation for any other losses.
Certification
This is an official Scrum.org course. All participants who complete Professional Scrum with User Experience receive a password for the Professional Scrum with User Experience I (PSU I) assessment. The assessment contains 60 multiple-choice questions, has a 60-minute time limit, and requires a score of at least 85% to pass. Participants who take the assessment within 14 days of receiving their complimentary password and do not achieve the required score are eligible for one additional attempt at no extra cost. Scrum.org certifications are valid for life and do not require renewal.